ERIE COUNTY 
JOB POSTING #2019-023

POSITION:		FT Telephone Operator II

DEPARTMENT:		Job and Family Services
						
SALARY:			$14.92/hr. - Probationary
			$16.41/hr. – @ Probation

POSTING DATE:		8:00 a.m., April 9, 2019
CLOSING DATE:		4:30 p.m., April 19, 2019

MINIMUM REQUIREMENTS

High school graduate or equivalent. Able to react in emergency situations. Utilize interviewing skills to determine client needs and barriers. Proficient in typing, word processing, data processing and writing. Maintain proficiency in operation of office equipment. Continually maintain proficiency in all office programs. Knowledge of SCOTI, Work keys, Pass key Microsoft Word and Excel Programs. Maintain basic knowledge of WIA, PRC, Trade Act, BVR, Youth and Veteran Programs and TANF. Pre-employment testing required. Must have a valid Ohio Driver’s license and operable vehicle. 

Pre-employment physical and drug screen required.
An in-depth job description can be reviewed at the Human Resources Office at 2900 Columbus Avenue, Sandusky 

Qualified applicants apply at the Department of Human Resources, 2900 Columbus Avenue, Suite 210, Sandusky, Ohio OR visit Erie County’s website, www.eriecounty.oh.gov, where employment applications and current job postings are available for viewing and/or downloading. Applications are also available and accepted at OhioMeansJobs at Erie County Job and Family Services, 221 West Parish Street, Sandusky (operating hours 8:00 a.m. - 4:30 p.m.  Monday through Friday).  PLEASE NOTE: A completed Erie County application must be received in the Human Resources Department by 4:30 p.m., 4/19/2019.  EOE/AA/ADA

		  Approved for Content

                  Approved for Posting
                  Post until 4:30 p.m., 
                  Friday, April 19, 2019

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2019-023		ERIE COUNTY JOB OPENING ANNOUNCEMENT


Where Applications Taken:			Where Postings Sent:

Erie County Human Resources Office 	Erie County Care Facility	Human Resources
Erie County Services Center		Erie County Court		Courthouse
Second Floor, Room 210			BGSU Firelands Campus		Erie County Office Bldg.	
2900 Columbus Avenue         		Ohio Business College		B.V.R.
Sandusky, Ohio 44870           		Goodwill
                                    	Health Department		C.A.C.	
Office Hours:				Local Newspaper			NAACP
8:00 a.m. till 4:30 p.m.         	SHS Vocational Ed.		Terra Tech
Monday through Friday			All County Bulletin Boards	Your Job Store


	ERIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Erie County does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services.


DEPARTMENT:	Job and Family Services	POSITION: 	Telephone Operator II
								
			
POSTING DATE: 	8:00 a.m., Tuesday		LOCATION:	221 W. Parish Street
                  April 9, 2019					Sandusky, Ohio 44870

CLOSING DATE:      4:30 p.m., Friday		WORKING HOURS:	 8:00 a.m. - 4:30 p.m.
                  April 19, 2019				 Monday – Friday
                  						 (Non- flexible hrs.)
                                    			 
EFFECTIVE DATE: 	A.S.A.P			SALARY:	$14.92/hr.- Probationary
							$16.41/hr. - @ Probation

Job Duties:
Perform various front-line lobby duties:  

* Provide courteous, friendly and professional assistance to all clients.
* Greet people who enter and determine purpose of visit.
* Maintain welcome log
* Answer phone, take messages, forward calls to appropriate personnel.
* Provide one-on-one customer assistance.

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Telephone Operator II, Job and Family Services

Job Duties:  (continued)

* Maintain Agency tracking records.
* Complete daily documentation.
* Ensure completion of required forms.
* Monitor client computer activity.
* Provide one-on-one group orientation to all new customers.
* Prepares and assists in resume building.
* Assist clients in internet job searching and case information.
* Screen various applications for completeness.
* Refer customers to other inside/outside agencies.
* Provide tours to guests and visitors.
* Assist volunteer partners.
* Assist in various special events, programs, and services.
* Computer and fax use.
* Attend Staff meetings, training and workshops as required.
* Periodically inspect inventory and equipment.
* Coverage as assigned including lunch and leave coverage for Job Store receptionist and leave coverage for IM screeners.
* Provide pregnancy related services.
* Perform data entry.
* Conduct and track mass mailings.

Minimum Qualifications:

* High school graduate or equivalent.
* Must have a valid Ohio Driver’s license and operable vehicle.
* Develop and maintain positive relationship to all customers, co-workers and partners.
* Able to overcome objections to assist clients.
* Able to react in emergency situations.
* Utilize interviewing skills to determine customer needs and barriers.
* Ability to assist in problem solving.
* Proficient in English grammar and composition.
* Good oral and written communication skills.
* Proficient in typing, word processing, data processing and writing.
* Maintain proficiency in operation of office equipment.
* Continually maintain proficiency in all office programs.
* Knowledge of SCOTI, Work keys, Passkey Microsoft Word and Excel programs.
* Maintain basic knowledge of WIA, PRC, Trade Act, BVR, Youth and Veteran Programs, and TANF.
* Ability to follow established policy and procedures.

[Page]

Telephone Operator II-Job & Family Services

Preferred Qualifications:

* Erie County residency preferred.

Physical Requirements:

* Alternate frequently between sitting/standing/walking throughout an eight (8) hour workday.
* Lift/carry a minimum of eight (8) pounds.
* Reaching with bilateral upper extremities into/up to/down to various heights.
* Push/pull with twenty (20) pounds of initial force.
* Climb onto stepladder (2 steps).
* Bend/squat/crouch/kneel. 


      Approved for Content
      
      Approved for Posting
      Post until 4:30 p.m.
      Friday, April 19, 2019
      
      
      WRITTEN APPLICATIONS MUST BE COMPLETED BY CLOSING DATE