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The most important people ever in this office, either in person or otherwise.
Not dependent on us. We are dependent on them.
Not an interruption of our work; but the purpose of it. We are not doing them a favor by serving them.
Not outsiders to our governmental process; they are part of it.
Not cold statistics or names on a filing card or in a computer terminal. They are human beings, with feelings and emotions just like our own.
People who bring us their individual concerns
It is our job to respond to those concerns effectively and efficiently.
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