[General Information] If I don't receive my check on time, how long do I have to wait to call to find out what happened? 

Please allow ten (10) working days before reporting it to us. We cannot reissue your check until it clears this time period.

[General Information] If I move, how soon do you need to have my address change?

Please report any address changes to our agency immediately. Otherwise, your check may get sent to the old address.